cg111's Privacy Policy

1. Introduction

cg111 ("we", "us", or "platform") provides a safe and reliable online gaming experience for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This Policy explains how cg111 collects your information, the purposes for which it is used, who it is shared with, and how it is kept secure. It also clarifies your rights. If anything remains unclear after reading this Policy, please do not hesitate to contact our support team.

2. Information We Collect

We collect various types of information in order to provide a complete and secure experience on cg111. A detailed description of this information is given below:

2.1 Information You Provide Directly

When you create an account on cg111 or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Records of communications with our support team

2.2 Automatically Collected Information

When you use the cg111 platform, certain information is automatically collected through technical means:

• IP address and device information (device model, operating system)
• Browser type and language settings
• Time, date of access, and how long you spent on each page
• Which games you played and how you used them
• Transaction history and deposit/withdrawal records
• Information obtained through cookies and similar tracking technologies

3. Purposes of Using Your Information

cg111 uses your information only for specific and legitimate purposes. We use your information:

1. For account management: To create, verify, and maintain your account.
2. For service delivery: To operate all platform services including gaming, betting, deposits, and withdrawals.
3. For identity verification: To complete the KYC (Know Your Customer) process and prevent money laundering.
4. For age verification: To ensure that only users aged 21 or above are using the platform.
5. For security: To prevent fraud, unauthorized access, and cyberattacks.
6. For customer support: To resolve your questions and issues.
7. To ensure responsible gaming: To monitor your gaming habits and identify problematic behavior.
8. For service improvement: To improve platform performance and user experience.
9. To meet legal obligations: To comply with applicable laws and regulations.

4. Sharing Information with Third Parties

cg111 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers who perform specific tasks on our behalf, such as payment processing (processing bKash, Nagad, Rocket, and bank transfers), identity verification, and technical support. These providers will only receive the information necessary for their specific task and are contractually bound to follow our privacy rules.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Any such disclosure will always be limited to the minimum information necessary.

4.3 Fraud and Security Protection

Information may be shared with relevant authorities or security agencies where necessary to prevent and investigate fraud, money laundering, or other illegal activities.

5. Cookies and Tracking Technologies

cg111 uses cookies and similar technologies to ensure platform functionality and improve user experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality. Without these, the site will not work properly.
• Functional cookies: To remember your preferences (such as language settings) and provide a personalized experience.
• Analytics cookies: To understand how users are using the site so we can improve our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.

6. Data Security Measures

cg111 applies industry-leading security measures to keep your information safe:

• SSL encryption: All data transmitted on our platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure data storage: Your information is stored on secure servers and protected from unauthorized access.
• Access controls: Only authorized staff can access the necessary information, and their activities are logged.
• Regular security testing: Our systems undergo regular security audits to identify and address vulnerabilities.
• Two-factor authentication: An additional layer of security is available for account access.

While we apply the highest security measures, no digital system is completely secure. In the event of a data breach, we will notify you and the relevant authorities as quickly as possible.

7. Data Retention Period

cg111 retains your information only for as long as necessary:

• Account information: For as long as your account is active and for a specified period after closure as required by law.
• Transaction records: For the period required by financial regulations.
• Customer support communications: For a reasonable period for the purpose of resolving disputes.
• Logs and usage data: For a limited period for security review purposes.

Once the retention period ends, your information will be securely deleted or anonymized.

8. Your Rights

As a user of cg111, you have the following rights regarding your information:

8.1 Right of Access

You can find out what information we have collected about you and request a copy of that information.

8.2 Right to Rectification

If any information in your profile is incorrect or out of date, you can request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted.

8.5 Right to Data Portability

Upon request, we can provide your information in a structured, commonly used, and readable format.

To exercise any of the above rights, email us at [email protected]. We will respond to your request as soon as possible and within a maximum of 30 days.

9. Third-Party Services

The cg111 platform uses software from certain third-party game providers, such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These providers follow their own privacy policies. We are not responsible for how these third parties handle information, but we only partner with trusted and established organizations.

10. Protection of Minors' Information

cg111 is for users aged 21 or above only. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

Parents are requested to contact us at [email protected] if they believe their child is attempting to use our platform.

11. Changes to This Policy

cg111 may update this Privacy Policy from time to time. Changes will be published on this page and the "Last updated" date will change. For significant changes, we will attempt to notify you by email.

Continued use of cg111 after any changes will be considered acceptance of the revised Policy. You are therefore advised to visit this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: