❓ FAQ
All your questions about cg111 answered here
From the VIP program to deposits, verification, slots, and cricket betting — whatever questions you have about cg111, you'll find clear answers on this page.
While using cg111, small questions often come up — why hasn't my deposit been credited, what do I need to do to move up in VIP, what does a slot's RTP mean, or what happens to a bet if a match is abandoned in the rain. The most frequently asked questions on this page are organized into five categories so you can quickly find your answer and get back to enjoying the game without interruption.
Frequently Asked Questions
VIP Program
Each week, cg111 returns a fixed percentage of your total wagers as cashback to your account. The percentage depends on your current VIP level. The cashback is calculated at the end of the week and added directly to your balance, ready to use the following week.
cg111 has four VIP levels: Bronze — up to 0.2% cashback per week; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% weekly cashback. The higher the level, the more cashback you earn — playing regularly is what moves you up.
The most effective way to move up is to play at cg111 regularly and consistently. Every bet contributes to your VIP progress. Slots, casino table games, and sports betting — all types of gaming activity count. Patience and consistency are what take you from Bronze to Platinum.
On top of the weekly cashback, members at higher VIP levels get priority access to special promotions and offers, may enjoy faster withdrawal processing, and receive more dedicated attention from cg111's support team. The overall experience at higher levels is considerably richer.
Regular participation is important to maintain your VIP level. Extended inactivity may trigger a level review. For the specific conditions, it's best to ask via cg111 live chat support — they can look at your account details and give you the right answer.
Deposits
Deposits are usually credited within a few minutes. If your balance hasn't updated after 15 minutes, contact cg111 live chat with your payment transaction ID or screenshot ready. The support team is available 24/7 and will resolve the issue quickly. If you sent the payment to the wrong account, mention that as well.
cg111 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (from major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is just ৳200 for all methods. The methods are simple, fast, and secure.
Log in to cg111, go to the deposit option, and select bKash. Send the payment to the designated bKash number and enter the transaction ID in the field provided on the site. The name on your bKash account must match the name on your cg111 account. The minimum amount to send is ৳200.
Depositing with Nagad is just as straightforward as with bKash. Select Nagad on the site, send the payment to the specified number, and submit the reference number. Keep in mind that the name on your Nagad wallet and your cg111 account must be the same — a mismatch can cause a delay in verification.
To receive cg111's welcome bonus, you just need to make your first deposit of any amount — minimum ৳200. However, the more you deposit, the larger the bonus. For example: depositing ৳1,000 with a 100% bonus gives you a total balance of ৳2,000. The maximum bonus cap is ৳15,000.
Verification & Documents
cg111 may request verification the first time you make a large withdrawal or if suspicious activity is noticed on the account. This is a standard security measure that keeps your account safe and confirms that the right person is withdrawing the funds.
A National ID card (NID) is the most widely accepted document. A valid passport or driving licence can also be submitted. The image must be clear and legible, with no cut-off or blurry areas. Sending photos of both sides of the document speeds up the verification process.
Yes, cg111 uses SSL encryption to keep all information secure. Your documents are used solely for verification purposes and are not shared with any third party. Full details can be found on the privacy policy page.
If verification is declined, cg111 generally explains the reason — for example, a blurry image, a data mismatch, or an expired document. Correct the issue accordingly and resubmit. If you are unsure what went wrong, speak with the support team via live chat and they will guide you through it step by step.
Matching names are required to confirm that the person sending the money and the account holder are the same individual. A payment arriving under a different name raises the possibility of fraud, so this rule exists for security reasons. If there is any discrepancy in the names, let support know in advance.
Slots & Jackpots
Volatility refers to the relationship between how often a slot pays out and how much it pays. High volatility means wins are less frequent, but when they do come they tend to be larger. Low volatility means smaller wins come around more often. If your budget is limited, choosing a low or medium volatility game is the smarter move.
In a progressive jackpot, a small portion of every player's every spin is added to a shared jackpot pool. The more people play, the larger the pool grows. When someone hits the required combination, they win the entire pool and the counter resets to zero. It's an exciting setup where the potential prize can be enormous.
If your budget is limited, go for low or medium volatility slots where you can place smaller minimum bets. Keeping the bet amount low per spin lets you play longer and increases the chances of triggering free spins or bonus rounds. Set your budget before you start playing — that's responsible gaming.
Free spins are usually activated when a special symbol (scatter) appears a set number of times in the game. They are essentially extra chances at no cost — nothing is deducted from your balance, but any winnings are real. Free spins are also awarded through some promotions, and the terms for each offer are stated separately.
RTP stands for Return to Player — it's a theoretical figure that shows what percentage of total wagers is returned to players on average over the long run. It's a mathematical average, not a guarantee. Every spin is completely independent and can produce any outcome. Generally, higher-RTP games are somewhat more favorable over the long term, but it's not the only thing that matters.
BPL & International Matches
An accumulator (or "acca") is a bet where you back multiple selections at once and need all of them to be correct to win. The odds of each selection are multiplied together, so the potential payout can be very large. However, if even one selection is wrong, the entire bet loses — higher risk, higher reward.
For BPL and international T20 and ICC events, you can typically find match winner, toss, top batsman, total runs, over/under, and innings betting. cg111 offers a range of cricket markets. Check the betting page for the full list of available markets for a specific event.
Among Bangladeshi players, the most popular markets are: match winner (which team wins), total runs in the match (over/under), top run-scorer, method of first wicket, and runs scored in a specific over. In a Bangladesh vs India match, for example, these markets attract the most bets.
If a match is cancelled or results in a no-result, all bets on that match are generally voided and the staked amount is refunded. However, if the result is determined by the Duckworth-Lewis-Stern method, the match may be considered completed. The specific rules can be found in cg111's terms and conditions.
Decimal odds are straightforward — multiply the odds by your stake to get the total return (including your original stake). Example: a ৳100 bet at odds of 2.5 returns ৳250 if it wins (profit of ৳150). The higher the odds, the less likely the outcome but the larger the reward. Odds cannot go below 1.0.
Still have questions? We're ready to help
The cg111 support team is by your side seven days a week, twenty-four hours a day. Reach out in Bengali or English, for any question you have.